Remote Assistance

Command Line

msra.exe /saveasfile <path> <password>

msra /saveasfile \\SERVER\SHARE\RemoteAssistance\MyTicked.msrcIncident 123456

msra.exe /openfile <path> <password>

msra /openfile \\dc1\Users\Jeff\RemoteAssistance\1246.msrcIncident 123456

Reference

http://technet.microsoft.com/en-us/magazine/ff356868.aspx

http://community.spiceworks.com/how_to/show/210-offer-unsolicited-remote-assistance-to-ms-domain-computers

http://www.windowsnetworking.com/articles-tutorials/windows-vista/Windows-Vista-Resource-Kit-Chapter-23-Supporting-Users-Using-Remote-Assistance-Part2.html